Business need: To improve the service to
members of a professional body
Programme title: Business letter writing
Job categories: Customer service staff,
membership advisers, query clerks
Objectives
1. Recognise correctly constructed sentences.
2. Use paragraphs well.
3. Construct confident and positive letters to answer members' questions.
4. Correct draft letters to improve them.
Programme design
This is a one day programme with lots of practical examples and a workbook. Course members work on real examples from their office. Foist line managers and their staff have attended this course together with advantage.
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