Business need: Improve communications
between managers, team members, and colleagues
Programme title: Influencing relationships
Job categories: Line managers,
technicians, engineers, trainers, Human resources staff , IT
staff.
Objectives
1. Identify and use their power base.
2. Speak with confidence
3. Present a case to a meeting persuasively
4. Write a persuasive letter
5. Identify how they normally respond to conflict and recognise alternative approaches
6. Plan and present a negotiation so both sides 'win'
7. Work creatively in a joint problem solving group
8. Facilitate the decision making of others without taking away responsibility from them
9. Build and develop influencing relationship
Programme design
This is a three to four day programme depending on the range of skills that are included. Many people think that influencing means the same as persuasion and fail to recognise the range of influencing skills that are available. Further they do not recognise the clues that indicate when different techniques should be used. A comprehensive workbook is provided. The course uses a unique questionnaire to analyse course members’ preferred influencing style (see our free trail questionnaire and explanation).
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