Business need: To develop trainers
ability to develop selling skills
Programme title: Role play techniques
Job categories: Sales trainers
Objectives
1. Recognising when to use role-play technique.
2. Setting up the activity positively, including identifying the objectives to be achieved, briefing course members, observing the role play, identifying learning points and giving feedback to course members.
3. Choose from three different styles of role-play to suit the need, i.e. informal (spontaneous), formal (i.e. to written briefs) and reality role-plays (otherwise known as freeze frame role play).
Programme design
This two day programme shows trainers with some skill how to get the best out of role play and how to use it to develop skills in their course members.
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