Business need: To improve confident and positive communications with colleagues customers and in problem solving groups
Programme title: Assertive skills
Job categories: Managers, secretaries, customer relations staff, procurement staff, engineers, IT staff, specialists.

Objectives

• To understand the difference between assertive and aggressive behaviour
• To make assertive request
• To refuse constructively
• To deal positively with unjustified criticisms
• To handle verbal aggression constructively

Programme design

This is a two day programme with many exercises supported by related concepts. A workbook provided a focus for the course and a reminder of the main points afterwards, Course members work on their real situations and rehearse how to behave more assertively back at work

Click here to contact us about the design and delivery of a programme for you

HOME